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If you’re a patient, a family member, or a friend, you can contact us for the advice and support you need. Whether you want to talk to us about your diagnosis, ask questions about treatment, or just want to chat to someone who understands what you’re going through, don’t hesitate to get in touch with us on freephone 08088 010 444.
Our helpline is FREE from landlines and most major mobile networks.
Please see helpline opening hours below.
Freephone helpline
Our helpline is available at the following times and is operated by our Nurse Advisor and Patient Services Team:
- Monday – 9:00am – 4:30pm
- Tuesday – 9:00am – 4:30pm
- Wednesday – 9:00am – 4:30pm
- Thursday – 9:00am – 4:30pm
- Friday – 9:00am – 4:30pm
Simply call our helpline on 08088 010 444, or email support@leukaemiacare.org.uk and a member of our patient services team will be able to help you.
WhatsApp Service
Our WhatsApp Service is available Monday – Friday 9am – 5pm. You can speak to our support team via WhatsApp on 07500068065.
After 5pm on weekdays and throughout the weekend, our WhatsApp chats will not be monitored. We will strive to answer the messages received during these times on the next working day. The service will also be closed on England’s Bank Holidays.
If you require urgent advice, please call your medical team or ring 111. In an emergency, always ring 999.
You can also contact our Nurse Advisors and Patient Services Team via email at the following address: support@leukaemiacare.org.uk. If outside of working hours, the team will aim to respond to your query the next working day, but this may take longer.
Our WhatsApp Service is available Monday – Friday 9am – 5pm. You can speak to our support team via WhatsApp on 07500068065.
After 5pm on weekdays and throughout the weekend, our WhatsApp chats will not be monitored. We will strive to answer the messages received during these times on the next working day. The service will also be closed on England’s Bank Holidays.
If you require urgent advice, please call your medical team or ring 111. In an emergency, always ring 999.
Please note that the service is intended for those aged 16 and over and we cannot diagnose any issues through a WhatsApp call, nor can we give medical advice based on any pictures you may send. Please do not send images as we may not respond.
If you have an issue which needs a diagnosis, you should refer to your own GP ASAP. If you ask to be diagnosed via WhatsApp, we will direct you to contact your own GP.
Will you be accepting calls on this number?
If you want a conversation, our helpline is open during the same hours as our WhatsApp help service. You can access the helpline by ringing 08088 010 444. This number is free to contact from a landline or mobile.
What do you do with the messages I send?
After a chat has finished, we wait a week to ensure that you do not need to follow up on any of the topics discussed. After this week, the conversation is deleted.
The message thread will still be visible by you in your WhatsApp account and it is your responsibility whether you delete this or not. WhatsApp is a third-party service and Leukaemia Care cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp.
You can also read WhatsApp’s privacy policy and terms of service.
You can find details of how Leukaemia Care manages your data in our privacy policy.
I don’t have WhatsApp – do you have any other way that I can contact you?
Our helpline is available on 08088 010 444. Alternatively, you can email support@leukaemiacare.org.uk
After a leukaemia diagnosis, it’s understandable that you or your loved ones will have questions. Our Nurse Advisors are available across a range of services to give you the expert advice you need, from diagnosis, to treatment and beyond. However, our nurses cannot diagnose or treat you over the phone. In case of an emergency, please contact your medical team or call 999.
You can speak to a nurse via our helpline at the following times:
- Monday – 9:00am – 4:30pm
- Tuesday – 9:00am – 1:30pm
- Wednesday – 9:00am – 1:30pm
- Thursday – 9:00am – 1:30pm
- Friday – Not available
Simply call our helpline on 08088 010 444, or email support@leukaemiacare.org.uk to book a time slot to speak with a nurse.
You can also contact our Nurse Advisors via email at the following address: nurse@leukaemiacare.org.uk If outside of working hours, a nurse will aim to respond to your query the next working day, but this may take longer.
If you have been affected by a leukaemia diagnosis and are looking for peer-to-peer support, we have a number of free online groups for you via Facebook. A full list of these groups are listed below.
- Leukaemia Care Online Support Group – Open to anyone who has been affected by a blood cancer diagnosis
- Leukaemia Care – CLL Group – Open to anyone who has been affected or diagnosed with chronic lymphocytic leukaemia (CLL)
- Leukaemia Care – AML Group – Open to anyone who has been affected or diagnosed with acute myeloid leukaemia (AML)
- Leukaemia Care – APL Group – Open to anyone who has been affected or diagnosed with acute promyelocytic leukaemia (APL)
- Leukaemia Care – Bereavement and loss support group – Open to anyone who has lost someone to a leukaemia diagnosis
All correspondence is confidential and is kept between Leukaemia Care and you. However, there are some exceptional circumstances where we may pass on personal information from yourself in order to comply with the law or the nurses’ professional code of conduct. For example:
- We believe you are at serious risk of harm, either from yourself or others
- We suspect a child may be at risk of harm
- You pose a serious risk of harm to others
- You threaten or abuse our staff
- You are deliberately misusing the service, which prevents the service from being delivered to others
- We receive a court order requiring us to divulge information
- We are passed information relating to an act of terrorism
N.B: Our Nurse Advisor is unable to a diagnose a medical condition over the phone and any information provided should not replace any medical advice given by your doctor.
If you need to speak to someone outside of our available service hours, please contact your medical team or ring 111. If your query is urgent, such as you have become unwell, call 999 immediately.